Terms & Conditions

This document is published in accordance with the provisions of Rule 3 (1) and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that requires publishing the rules and regulations, privacy policy, terms of use for access or usage of our website/app and details of grievance redressal mechanism on www.rootedtoyou.com ("Website") and for the mobile application Rooted Fresh Food Delivery ("App").

For the purpose of these terms of service ("Terms of Service"), wherever the context so requires "You" or "User" shall mean any natural or legal person who visits our platform, either just for the purpose of browsing the Website/App or engages to buy our products and services ("Service"). The term "We", "Us", "Our" shall mean Ingenium Food Ventures Private Limited ("Rooted"). Reference to a singular term shall also include reference to its plural and viceversa.

All Users of this Website/App, including without limitation browser users, vendors, consumers, merchants, and/or content creators, are subject to the Terms of Service stated below.

Before using Our Website/App or accessing it, please carefully read these Terms of Service. You accept these Terms of Service by using or accessing any portion of the Website/App. The Website/App and its services are not available to You if You do not accept the Terms of Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. The Terms of Service will also apply to any new features or tools that are introduced to the existing store.

On this website/app, You can always check the most recent version of the Terms of Service. By releasing updates and/or modifications to Our Website/App, We reserve the right to update, modify, or replace any element of these Terms of Service. It is your obligation to periodically review this page for updates. After such modifications are posted, You agree to those changes by continuing to use or access the Website/App.

SECTION 1. GENERAL TERMS

• You affirm that You are at least eighteen (18) years old and that You have given Us permission to let any of your minor dependents to use this website by accepting these Terms of Service. You may not breach any laws in your jurisdiction (including but not limited to copyright laws) or use Our Service for any illicit or unauthorized purpose. It is forbidden for You to send any viruses, worms, or damaging codes. The Service will be immediately terminated in the event that any of the Terms of Service are broken.
• We maintain the right, at any time and for any cause, to deny Service to anybody. You acknowledge that your content—which does not include credit card information—may be sent over different networks in an unencrypted manner and that there may be modifications necessary to ensure that it complies with the technical specifications of any connected networks or devices. Every time credit card information is transferred across a network, it is encrypted. Without Our prior written consent, You undertake not to replicate, copy, sell, resell, or exploit any part of the Service, use of the Service, access to the Service, or any contact on the Website/App through which the Service is offered. The headings used in the Terms of Service are included for convenience only

SECTION 2. PRICES AND SERVICE MODIFICATIONS

• Our Service's prices are subject to change at any time. We maintain the right, at any time and without prior notice, to alter or terminate the Service (or any portion or content thereof). We shall not be responsible to You or any other party regarding any alteration, pricing adjustment, suspension, or termination of the Service.

SECTION 3. PRODUCTS OR SERVICES

• The Website/App will be the only place where Users can access all Services. These Services might only be available in certain quantities, and refunds will only be granted in accordance with Our refund policy in Section SECTION 15. We may restrict the sales of Our Services to any individual, group of people, area, or legal authority. We maintain the right to impose restrictions on the number of Services we provide. All Service descriptions and prices are subject to change at any moment, without prior notice, and at Our exclusive discretion. Anytime, we have the right to stop providing any Service. We don't guarantee that the information or Services you receive will live up to your expectations.

SECTION 4. BILLING AND ACCOUNT INFORMATION ACCURACY

• We maintain the right to reject any order that You submit to Us. We reserve the right to restrict or cancel the number of items that can be bought by a single individual, household, or order. Orders made using the same credit card, the same User account, or the same billing and/or delivery address may all be subject to these limitations. If We modify or cancel an order, We could try to get in touch with You by calling the phone number or email address You gave Us when You placed the order. When making any purchases using Our Website / App, You promise to provide correct, full, and upto-date purchase and account information.

SECTION 5. OPTIONAL TOOLS

• We shall provide You with access to third-party tools which are payment gateways. Such services shall be provided by Razorpay Software Private Limited ("Razorpay") whereby the token details of the card shall be saved on the Razorpay platform, which We neither monitor nor We have any control nor input. You acknowledge and agree that We provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement.
• We do not accept any liability for your use of optional third-party tools. Your use of optional tools provided through the Website/App is at your own risk and discretion, and You should ensure that You are familiar with and approve of the terms under which the tools are provided by the relevant third-party provider(s). In the future, We may introduce new services and/or features through the Website/App, including the release of new tools and resources. These new features and/or services will also be governed by these Terms of Service.

SECTION 6. THIRD-PARTY LINKS

• Materials from third parties may be included in some of the products, Services, and content that are made available via our Service. This Website/App may contain links to other websites or applications that are not associated with Us. We do not guarantee or assume any duty or obligation for any third-party materials, websites, or applications, or for any other third-party materials, products, or services. We are also not in charge of inspecting or assessing the content or correctness. When You buy or utilize products, services, resources, material, or engage in any other transactions through any thirdparty website or app, You assume all risk and liability.
• Before engaging in any transaction, it's important to thoroughly review the policies and practices of the third-party and ensure that you understand them. Any complaints, claims, concerns, or questions about third-party products should be addressed directly to the relevant third-party.

SECTION 7. PERSONAL INFORMATION

• Our Privacy Policy governs the submission of personal information by You through the Website/App.

SECTION 8. OMISSIONS, INACCURACIES, AND ERRORS

• At times, there might be errors, inaccuracies, or omissions in the information found on Our Website/App or in the Service. These may pertain to product descriptions, pricing, promotions, offers, product delivery charges, transit times, and availability. We retain the right to rectify any errors, inaccuracies, or omissions and to modify or update information, or cancel orders if any information in the Service or on any related website/app is found to be inaccurate at any time without prior notice (even after You have placed your order). We are not bound to update, amend, or clarify information in the Service or on any related website/app, such as pricing information, except as required by law. The absence of a specified update or refresh date in the Service or on any related website/app should not be interpreted to mean that all information in the Service or on any related website/app has been altered or updated.

SECTION 9. PROPRIETARY RIGHTS

• Our name and logo used on the Website/App, (collectively, "Material") are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Rooted or are in the process of being registered with the relevant Governmental authorities. You understand and agree that all content on the Website/App is provided for limited, non-commercial, personal use only. Unless specifically stated on the Website/App, no content may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any manner, or used for any purpose, by any individual or entity, without the express written permission of Rooted. Modifying the content in any way, such as adding, deleting, or distorting it, is not permitted. Any unauthorized attempt to alter the content, bypass security features, or use the Website/App or any part of the content for purposes other than its intended use is strictly prohibited.
• Except in cases where Rooted expressly grants permission, the Website/App may not be utilized in conjunction with any commercial purposes.

SECTION 10. PROHIBITED USE

• You are not permitted to use the Website/App or any of its content, in addition to the other limitations stated in the Terms of Service: (a) for any illicit purpose; (b) to encourage others to carry out or take part in illicit activities; (c) to breach any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate Our intellectual property rights or the intellectual property rights of others; (e) to engage in any form of harassment, abuse, insulting, harm, defamation, slander, disparage, intimidation, or discrimination on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit malware, viruses, or any other kind of malicious code that could be used to interfere with the Service's functionality or operation, that of any associated website or app, that of other websites or apps, or that of the Internet; (h) to gather or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, any related website/app, other website/apps, or the internet. (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website/app, other website/apps, or the internet. If You violate any of the prohibited uses, We have the right to cancel your usage of the Service and any associated website or app.

SECTION 11. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

• Your use of Our Service is not guaranteed to be speedy, secure, error-free, or uninterrupted by us. You acknowledge that We may occasionally remove the Services for an unlimited amount of time or cancel the Service at any time, without providing You with prior notice. You specifically acknowledge that the whole risk associated with using—or not using—the Service rests with You. Under no circumstances will We, Our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be held responsible for any harm, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise. This also applies to any other claims connected in any way to your use of the Service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of using the Service or from any content uploaded, sent, or otherwise made available via the Service.

SECTION 12. INDEMNIFICATION

• You agree to release and fully indemnify Us and / or any of Our officers and representatives from any cost, damage, liability or other consequence of any of your actions related to the use of the Website / App and specifically waive any claims that You may have in this regard under any applicable laws of India. Despite Our reasonable efforts in this regard, We cannot take responsibility or control of the information provided by other Users (such as user reviews) which is made available on the Website/App. You may encounter other user's information that is offensive, harmful, inconsistent, inaccurate, or deceptive. It's important to use caution and practice safe trading when using the Website / App.

SECTION 13. SEVERABILITY

• If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, it will still be enforced to the maximum extent allowed by law. The unenforceable part will be considered separately from these Terms of Service, and this decision will not impact the validity and enforceability of the remaining provisions.

SECTION 14. GOVERNING LAW

• These Terms of Service and any separate agreements whereby We provide You Services shall be governed by and construed in accordance with the laws of India and shall be subject to the jurisdiction of the courts in Mumbai.

SECTION 15. CANCELLATION AND REFUND POLICY

• Cancellation of Subscription Service. The immediate cancellation of any subscribed Service should be done within 1 (One) hour of subscribing for the Service. Any cancellation made after such period of 1 (One) hour shall not be entertained and We shall be entitled to retain the entire amount of the subscription Service.

  To intimate Us about the cancellation of the subscription Service for any other reason post the time period provided in this Section above, You will be required to email Us at info@rootedtoyou.com. Upon cancellation, the remainder, post deductions, if any, will be refunded to You, on a case to case basis after due investigation, to the same account from which the payment was made in accordance with the formula provided hereunder:

  Total Subscription Amount (before GST) (÷) 26 subscriptions days) (–) the number of used service days (=) Refund Amount.

  Any of the cancellation request will be processed, at Our sole discretion, in ten (10) business days. If You choose to get the amount credited to your Rooted wallet, the same amount can be used by You to resubscribe to the Service within a period of one (1) year from the date of refund.

• Temporary pausing of Subscription Service. Any temporary pausing of subscription should be done a day prior to the next subscription day before 4 pm. Any temporary pausing of subscription done after the prescribed time period will not be taken into consideration and Service will be delivered on the following day. The paused days will result in money being held in the Rooted wallet as per the above mentioned calculation formula, by the end of the subscription. In case of such temporary pause of the subscription, there shall be no refund of the subscription amount in the bank account through which the payment was made.
• Cancellation of Order. In the event, the cancellation of your order happens due to reasons not attributable to Rooted, i.e., You provide incorrect contact details, or do not respond to the delivery partner’s call, such actions would tantamount to unconditional or irrevocable breach of authorisation and Rooted shall not be liable to refund the amount for that particular order.
• Deficiency in Service. We are sure You would love our food. In case You were not happy with your Rooted meal, let Us know at info@rootedtoyou.com. You have to intimate Us about any deficiency within 12 (twelve) hours of the delivery of your order and You shall be required to provide proof of any such deficiency. Rooted reserves the right to carry out investigation of such deficiency before processing the refund amount. In the event, You fail to intimate us within 12 (twelve) hours, there shall not be any refund to You. Further, in the event, it has been determined by Rooted that there has been such deficiency, Rooted shall either extend the period of your subscription by the number of days of deficient service or refund the amount in relation to that order in your Rooted wallet

SECTION 16. GENERAL

• The Terms of Service may be updated at any time without notice, and it is your responsibility to check for any changes. Your continued use of the Website/App after any changes to the Terms of Service indicates your agreement to the updated terms.
• If You have any concerns regarding the use of the Website/App, please reach out to the grievance officer using the provided details within 24 hours. Any complaints will be addressed within 48 hours of receipt

  Contact Details:
  Email: info@rootedtoyou.com
  Contact Centre- +91-22-606-000-12/ 1800-268-0268

SECTION 17. ACCOUNT DELETION

• If a User wishes to delete their account, they can send an email to info@rootedtoyou.com.
• The User's profile, including name, email, date of birth, address, order history, and payment details, will be removed from Our database.
• Regarding account deletion, Rooted's decision will be conclusive and binding. By participating in the offer, Users agree to be bound by the Terms of Service stated here.